Repairs and Maintenance
At Samuel Estates, we have dedicated property managers who are here to help deal proactively and effectively with the issues that may arise during your tenancy.
To report a fault or issue, please click on the tab below and follow the prompts.
By reporting issues on via our online reporting system, we are able to monitor open jobs and we can push our contractors to deal with issues in a timely manner. Once a job has been completed, please can we ask that you take the time to rate/review the contractor, as it is does help with improving our customer service. If you access the Repair Reporting System via your smartphone you will be prompted to save the shortcut so you can easily access the system in the future.
Out of Hours Service & Emergencies
Our policy is to address all faults within 48 hours of your reporting them. Should an issue occur after 7pm (during the week) and after 4pm (Saturday) please follow the normal maintenance reporting procedure and it will be dealt with during normal working hours.
If you find yourself in an emergency situation, please make your own arrangements to contact an “emergency out of hour’s contractor”. You may have to pay for the contractor’s invoice upfront, however we will arrange for this to be reimbursed accordingly should it be found that it was an emergency and that the costs are deemed reasonable.
Please note: An emergency is something that could not have been foreseen and which could cause serious damage to the property or yourself. If a contractor is called out as an emergency when an emergency repair is not justified, then you are liable to be charged for all costs concerned.
What’s NOT deemed an emergency:
• Pest control
• Faulty kitchen appliances
• Loss of heating and/or hot water
• Lost keys